西南大学网院机考2017年12月课程考试[0859]跨文化交际【答案】

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西南大学网络与继续教育学院课程考试试题卷

类别：网教            专业：英语            2017年12月
课程名称【编号】：跨文化交际【0859】             A卷
大作业                                      满分：100分


I. Define the following terms. (40%)
culture shock
stereotype
nonverbal communication
intercultural communication competence

II. Analyze the following cases，and then answer the given questions. (60%)
Case 1
Greeting Rituals
        On her first business trip to Britain, Lily from China met her British counterpart, Dianna:
        Lily: Hello, my name is Lily.
        Dianna: I’m Dianna.
        Lily: I really like your dress. How much did it cost?
        Dianna: Well, uh, I, I don’t remember for sure.
        Lily: Your shoes are nice too. They look expensive. How much did they cost?
        Dianna: I must be going now. See you later.
        Lily: Oh, where are you going?
        Dianna: Oh, sorry (hurriedly leaves).
Questions: Why didn’t Dianna tell Lily the prices of her dress and shoes? Why did Dianna leave in a hurry？What should Lily do in greeting and interacting with her business partner?

Case 2
Katherine came to Beijing and found a job as an English teacher in a foreign language institute. Soon after her classes began, she found that her students showed no interest in her teaching style. Quite a few of them avoided attending her class. She was feeling quite upset and discouraged so she decided to ask the Director, Prof. Wang reviewed his timetable and suggested they meet at ten o’ clock on Thursday morning. When Thursday came, Katherine arrived at Prof. Wang’s office at the exactly ten o’clock finding him talking with another teacher in Chinese. Seeing that she had come, Prof. Wang smiled and gestured her to sit down. Katherine sat down and the professor excused himself and continued to talk with the other teacher. After five minutes, he finished his conversation, and apologized to Katherine, and began to focus his attention on her situation. Prof. Wang showed great concern and asked her what the problem was. Just as she was discussing her problem, another Chinese teacher interrupted, with a form that required the Director’s signature. The Director smiled, apologized to Katherine again, and turned to talk with the Chinese teacher in Chinese. Katherine became impatient, and wondered why their discussion should be interrupted since she had made an appointment. Also, she was upset and frustrated that they continued to speak Chinese in front of her. Although their talk continued, she was apparently unhappy about what had happened.

Questions: How would you explain the Director’s behavior toward Katherine? How would you make the Director understand why Katherine felt frustrated and angry?

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